ServiceNow-Chat Connect Chat Overview

柔情只为你懂 2022-10-05 10:44 79阅读 0赞

# Overview #

Connect Chat is a real-time messaging feature that connects you to your coworkers, bypassing email and static documents. Learn how to use it like a pro.

## Connect Chat Interface ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70][]

**A. Toggle Connect sidebar** \- Toggle the Connect sidebar to show or hide your conversation list.

**B. Conversation filter** \- Search within conversations you belong to. Results include conversations you have closed.

**C. Create a new conversation** \- Start a new conversation with one or more people.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 1][]

**D. Chat mini window** \- View your conversation in a chat window on top of the standard interface.

**E. Open full-screen view** \- Open the full-screen view of Connect Chat in a new tab, which shows all your conversations in one place and provides additional tools to manage notifications and view key information from conversations.

**F. Close Connect sidebar** \- Hide the Connect sidebar.

## Managing Connect Notifications ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 2][]

1.  Click the gear icon in the banner frame to open the System Settings window.
2.  In the **Notifications** tab, enable or disable mobile, desktop, email, and audio notifications for all your Connect conversations. You can manage your notification preferences for specific conversations later.

## Chat Mini Window ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 3][]

**A. Add user** \- Add a user to the conversation. This option is available for group and record conversations only.

**B. View document** \- View the record associated with the conversation. This option is available for record conversations only.

**C. New window** \- Open the conversation in the full-screen view of Connect Chat.

**D. Collapse/Expand conversation** \- Hide or show the conversation.

**E. Close window** \- Close the chat window. The conversation remains in the Connect sidebar.

**F. Attach file** \- Attach and send a file. You can also add an attachment by dragging and dropping it directly in the conversation. In Chrome browsers, you can paste an image in a conversation.

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