ServiceNow-Chats Conversation Essentials

桃扇骨 2022-10-05 10:49 7阅读 0赞

# Conversation Essentials #

**Learn how to create, find, and manage your conversations better with these tips and tricks.**

## Starting a New Conversation ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70][]

**A. Add user** \- Send a direct message to one person or create a group conversation by adding more people.

**B. Send a message** \- Start a conversation by sending a message.

## Editing Basic Conversation Details ##

You can customize the avatar, name, and description for a group or record conversation.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 1][]

**A. Edit** \- Click anywhere in the conversation header to the left of the icons.

![2021060816361881.png][]

**B. Avatar** \- Upload an image to stand out from the crowd.

**C. Name** \- Give your conversation a unique name.

**D. Description** \- Add a short description for the conversation.

## Working in Conversations ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 2][]

**A. Mention a user** \- Get someone’s attention in a group chat by mentioning them. Enter the @ character and select a user from the list that appears.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 3][]

**B. View a user's profile** \- View a user's profile details quickly by clicking a mentioned name. The profile includes basic information and a link to send a direct message.

**C. Attach a file** \- Attach a file the old-fashioned way.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 4][]

**D. Drag and drop to attach** \- Drag and drop a file directly in your conversation.

## Viewing Link Previews ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 5][]

**A. Record previews** \- Provide contextual data about internal records referenced in Connect.

**B. Link previews** \- Provide contextual data about external links referenced in Connect.

## Additional Conversation Tools ##

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 6][]

**A. Info** \- Open the information panel to view record details (for record conversations), referenced URLs, and related records displayed in chronological order.

![watermark_type_ZmFuZ3poZW5naGVpdGk_shadow_10_text_aHR0cHM6Ly9ibG9nLmNzZG4ubmV0L2xudmpw_size_16_color_FFFFFF_t_70 7][]

**B. Members** \- Manage conversation members. Add new members, remove members, and view member profiles.

**C. Attachments** \- View all the attachments referenced in the conversation and add attachments.

**D. Notification preferences** \- Set your notification preferences for the conversation.

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