Scheduler/Prereleaser Manager in System Hold, Fix Manager before resetting counters Status

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Scheduler/Prereleaser Manager in System Hold, Fix Manager before resetting counters Status After Restarting EBS (Doc ID 2464700.1)

In this Document  
Symptoms  
Changes  
Cause  
Solution  
References

**APPLIES TO:**  
Oracle Concurrent Processing - Version 12.1.3 to 12.1.3 \[Release 12.1\]  
Information in this document applies to any platform.

**SYMPTOMS**  
After restarting E Business,the Administer Concurrent Managers screen shows the Scheduler/Prereleaser Manager with a status / state of “System Hold, Fix Manager before resetting counters”.

The steps from the notes below were performed, but issue did not get solved:

Manager Status Shows System Hold, Fix Manager before resetting counters (Doc ID 1507580.1)  
Scheduler/Prereleaser Manager Hangs In System Hold, Fix Manager Before Resetting Counters Status (Doc ID 2126072.1)

**CHANGES**  
Restart E Business environment.

**CAUSE**  
An orderly shutdown of the concurrent manager was not performed.

Database got shut down before Concurrent Manager being shutdown completely.

**SOLUTION**

1.  Go to System Administration > Oracle Application Manager > Concurrent Managers.
2.  Select the Scheduler/Prerelease Manager.
3.  Click on “View Details”.
4.  Select “Verify”.
5.  Click “Go”.

**REFERENCES**  
NOTE:1507580.1 - Manager Status Shows System Hold, Fix Manager before resetting counters  
NOTE:2330129.1 - After Applying PSU Patches Concurrent Processing Java Managers OPP, Workflow Agent and Workflow Listener Show Status “System Hold, Fix Manager before resetting counters”  
NOTE:2126072.1 - Scheduler/Prereleaser Manager Hangs In System Hold, Fix Manager Before Resetting Counters Status